Misdirected Deliveries – Who Fixes This Mess?

I have a friend who erroneously received a delivery of a product from a business she worked at years ago. The closest we can come up with is that the business ordered this product from one of those big box stores, but didn’t change her name as the contact person on the purchase order, so when the product was delivered to the correct location by the third party shipper, someone at her former company told the delivery person that my friend no longer worked there and refused the item they thought she had ordered. She’s reached out to her former company but nobody has gotten back to her.

We are puzzled about her link to this product and delivery that has her name on it. She moved from the state she retired from over eight years ago, so how did the third party delivery service connect her with this agency located in another state, to her current residence?

And now it gets funnier. Yesterday there was another delivery to her current address, same label mixup, same item. She called again but the girl taking the call at her former employment dismissed my friend’s ‘problem’ and told her she couldn’t help her with ‘her’ problem.

And it gets funnier. She’s sold her home and is moving to yet another state by the end of August. Will future items for these projects follow her there too?

I guess my amusement comes from knowing that the company my friend worked for is a huge one that provides maintenance services for most of the buildings in the state she retired from. So what if they placed a large order for multiple location projects? Could you see HUNDREDS (thousands???) of boxes being delivered to your home, items you never ordered, with you having no way of fixing the problem nor stopping the deliveries? Will she be receiving paint, carpet, flooring, windows, etc., for hundreds of building updates? AND, will those possible items be forwarded again to her future home?

The imagery boggles my mind this morning, so I’m going to head back to the coffee pot for another cup and ponder this uh, dilemma or windfall, depending on how one looks at it.